We understand that unavoidable circumstances come up and you need to change your schedule. We kindly ask that you give us 24 hours notice if you need to cancel or reschedule your appointment. Cancellations made less than 24 hours before your appointment may incur a charge of 25% of the scheduled service. “No call, no shows” will be charged 50% of the scheduled service.
As a courtesy, Salon fringe will send out a reminder E-mail, and a text message 48hrs prior to your appointment to confirm. If Salon Fringe cannot reach you, it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees.
We are not responsible for lost, stolen, or damaged personal items. Smocks and capes are available for you to change into prior to color services to protect valuable clothing.
NEW CLIENT CONSULTATION
To ensure that we as professionals can deliver optimal results each and every time, we require that first time customers, requesting a specialty hair color service, first come in for a consultation appointment to meet with a stylist and discuss hair goals before scheduling the actual hair appointment.
We do this because hair can vary in length, density, and color. So that we can best meet our clients’ needs, this 10-15 minute consultation before the actual appointment will help to set expectations as to what service is required, approximately how long the service will take, and approximately what it will cost.
A consultation does not assume that a particular service can or will be performed. In rare cases, if our stylist feels that a client’s expectations cannot be met, we reserve the right, in our professional position, to kindly refuse service.